Governor Newsom Provides Flexibility to Medi-Cal Providers and the Department of Health Care Services for Continuity of Service Amidst COVID-19

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Thursday, April 23, 2020

Contact: Governor’s Press Office: (916) 445-4571

SACRAMENTO – Governor Gavin Newsom today issued an executive order that will give flexibility to the California Department of Health Care Services (DHCS) and Medi-Cal providers on a variety of deadlines and requirements to ensure continuity of service to patients and customers is not impacted by the effects of the COVID-19 pandemic.

The executive order will allow fair hearings to continue for California Children’s Services on grievances and appeals to take place by phone or video conference. Additionally, the order will ensure flexibility for DHCS and the Department of Social Services to continue providing mental health care services and programs.

Finally, the executive order will temporarily suspend requirements for in-person signatures for people to obtain certain prescription drugs covered by Medi-Cal, and will allow a 90-day extension for providers on cost reporting, change of scope of service and administrative hearings.

The text of the Governor’s executive order can be found here and a copy can be found here.

Learn more about the state’s ongoing COVID-19 response efforts here. Visit for critical steps Californians can take to stay healthy, and resources available to those impacted by the outbreak.